This page will attempt to answer some commonly asked questions regarding quality child care. Please feel free to submit a question if you have a concern, or if you are having difficulty finding information on a particular subject. We will do our best to respond to all questions in a timely manner. Simply click on the email address below to ask a question.


Top My child screams every time I leave her at the child care centre. She eventually settles down, but I hate leaving her under these circumstances. Do you have any advice on how I can help her with this separation anxiety?
Here are some tips for easing separation anxiety:

1. Say goodbye. Waving bye-bye to your child is something you should not avoid doing.

2. Prepare your child. Talk to your child about what is going to happen to help her think ahead.

3. Be optimistic. Do not let your apprehensions show when you are leaving your child.

4. Provide a comfort object. At first, when the anxiety is the strongest, you may want to allow your child to keep an object that will make her feel close to you, such as a stuffed animal or a pillow from her bed.

5. Help label her emotions. Even though it will be some time before your child starts to understand her emotions, you can label what she is feeling.

6. Take things slowly. When you are getting ready to go back to work after being with your child at home, it is a good idea to have a transition time with the new caregiver, your child and yourself.

7. Arrange same-time departures. To make saying goodbye easier, try having your child exit first. For example, when you drop her off at the nursery, have the caregiver take her outside to play.

8. Employ favourite pastimes. You might also like to have your child care provider involve your child in a favourite pastime.

9. Help her learn to deal with separation. Eventually your child will learn how to cope and understand that she must be separated from you sometimes.This may take some time, but she must learn this important developmental task.

Top At what age can I leave my child home alone?
We will preface this answer by emphasizing that parents are ultimately responsible for their children's safety.

Children aged 10 to 11 years old may be occasionally left alone at home for up to 1 - 2 hours provided they have no fear or anxiety staying home alone and the child's level of maturity matches this arrangement. Children in this age group should not be home alone for any period of time during overnight hours or be expected to take care of younger siblings or friends. To ensure a child's safety, parents should teach them general safety rules (for example, who to contact in an emergency, how to use the telephone, how to react in case of fire, etc.).

Children 12 and older should not be left alone overnight. Children in this age group are often able to babysit younger children. They should be able to demonstrate that they can follow safety rules. A babysitting certificate is a great idea to help learn basic health & safety procedures. A 12 or 13 year old babysitter should not be left in charge of more than 2 children; should not be responsible for cooking; supervising swimming of, or the bathing of, children. It is generally recommended that they do not babysit for periods longer than 4 hours per day.